Do I need to know about technology to use it?
No. You connect your WhatsApp by logging in with Facebook, paste your website address and that is it. Everything else is configured from a panel.
Does the AI make up answers?
It answers with the knowledge you load (your website, catalog, policies). If it does not know something, it says so and offers to hand over to your team.
What happens when the customer wants a human?
The chat or the call moves to your team with a summary of everything discussed. If nobody is available, the AI tells the customer and takes over again so no one is ever left in silence.
Does it work for debt collection?
Yes. Voice and WhatsApp campaigns remind, offer agreements and record promises, complying with Colombian calling-hours law (Ley 2300 de 2023).
Can I keep my current number?
Yes, you connect your existing WhatsApp Business number. For calls we provide a line or connect yours.
How long until it is running?
The same day. Connecting the number takes minutes and the AI is trained with your information within the first hour.